This English translation is provided for convenience. If there is any discrepancy, the Japanese version prevails. Japanese version: アカウントとデータの削除
Apps covered
- Android version: “TryOn: AI Virtual Try-On” on Google Play (Japanese name: 「TryOn：AIで試着してから買う」)
- iPhone version: “TryOn” on the App Store
- Provider: TryOn Operations Team / Contact: kaiseiota0620@gmail.com
Delete in the app
Android version (Google Play)
- If you have a subscription, cancel it first. Deleting your account does not stop the subscription automatically. You can cancel from “Manage or cancel subscription” in the app’s Settings, or in the Google Play app under your profile icon → “Payments & subscriptions” → “Subscriptions”.
- Open Settings in the app and tap “Delete Account”.
- On the confirmation screen (“Delete your account?”), tap “Delete”.
Deletion happens immediately, and the app then returns to the screen you saw when you first opened it. If the app cannot connect, “Couldn’t delete” is shown and nothing is deleted. Please try again with a good connection.
iPhone version (App Store)
- If you have a subscription, cancel it first. Deleting your account does not stop the subscription automatically. You can cancel from “Manage or cancel subscription” in the app’s Settings, or in the iPhone Settings app → your Apple account → “Subscriptions”.
- Open Settings in the app and tap “Delete Account”.
- On the confirmation screen (“Delete your account?”), tap “Delete”.
If you have already removed the app
Option 1: Reinstall the app and delete from Settings
- If you reinstall on the same device, you return to the same account. You can then delete it from Settings → “Delete Account” (for the Android version, only on devices where Google Play services are available).
- If you used “Sign in with Google” (Android version) or “Sign in with Apple” (iPhone version), you can also sign in with the same account from the app’s Settings on another device and then tap “Delete Account”.
Option 2: Request by email
Send an email to kaiseiota0620@gmail.com with the subject “Account deletion request” and include:
- Whether you used the Android version or the iPhone version
- If you made a purchase in the Android version, your Google Play order number (it starts with “GPA.” and can be found in your Google Play order history or in the email Google sends when you purchase)
Because we do not store names or email addresses, we cannot identify your account from the sender of the email. If we cannot identify your account, we may ask you to use Option 1. Once we have confirmed your account, we delete the items listed under “What is deleted” below and let you know by email. We usually reply within 3 business days. We use your request email only to handle this request.
What is deleted
| Where | What is deleted |
|---|---|
| Our server | Your account (identifier, remaining credits, plan and its expiration date, records of free credits and the launch bonus, and the Pro plan’s daily usage), your invite code, the account you used before signing in (the one carried over), records of generation and analysis requests (normally deleted automatically after 30 days), and the Pro plan usage totals (monthly number of uses) |
| Your device | Registered photos, clothing images, try-on results, Fit Reports, Closet items and their details, saved outfits, body information and Style Profile results. In the Android version, the identification code and its copy in Google Block Store are also deleted, so a new account is created the next time you open the app. |
Any remaining credits expire as soon as the account is deleted and cannot be restored. Images such as photos and try-on results are never stored on our server in the first place (Section 3 of the Privacy Policy).
What remains after deletion
| What remains | Details, reason and period |
|---|---|
| Purchase records |
Transaction ID (App Store) or order number (Google Play), product, number of credits granted, and date and time. These are kept after their link to your account has been removed, to prevent fraud in which the same purchase is used to receive credits or a plan twice. How long: Kept without a fixed period |
| Server access logs |
IP address, User-Agent, date and time, etc., kept to operate the server and prevent abuse. How long: Deleted automatically after 30 days |
| Store purchase history |
Kept by Apple and Google under their own policies (we cannot delete it). How long: As set by each company |
Delete some data while keeping your account
- Registered photos: In “My Studio” in the app, choose “Retake” or “Delete” for each photo.
- Body information (size check): Delete it from “My Studio” in the app.
- Style Profile results: Delete them from “Style Profile” in the app.
- Closet items and details: Delete them from “Closet” in the app.
- All images on your device: Remove (uninstall) the app from your device. Note that your account on our server remains.
- To delete only some of the information on our server, please contact kaiseiota0620@gmail.com.
For details of how information is handled, see the Privacy Policy; for other questions, see the Contact page.