This English translation is provided for convenience. If there is any discrepancy, the Japanese version prevails. Japanese version: お問い合わせ・データの削除依頼
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If You Want to Delete Photos
Registered photos of people, clothing images and generated results are stored only on your device. Because we do not store images on our server, you can delete them yourself at any time without sending us a deletion request.
- To retake or delete Registered Photos: Open “My Studio” (マイスタジオ) from the App’s home screen and select “Retake” (撮り直す) or “Delete” (削除) for each photo.
- To delete all images: Uninstall the App from your device (iPhone or Android). All images stored on the device will be deleted.
If You Want to Delete Your Account and Data
Our server stores your remaining credits, subscribed plan and generation request records (which do not include images). In both the iPhone and Android versions, these can be deleted within the App: Settings → “Delete Account”. Your credits, plan and records on the server, and the photos and generated results on your device, are all deleted.
If you have already deleted the App, reinstall it on the same device and you can perform the operation above (if you had signed in with Apple or Google, sign in with the same account). If you cannot complete the procedure within the App, please contact us at the address above.
For detailed steps, what is deleted and what remains, and how to request deletion by email, see Deleting Your Account and Data (Android / iPhone).
Please note
- Deletion causes any remaining credits to expire. They cannot be restored.
- If you have an active subscription, please cancel it first. Deleting your account does not automatically stop billing (you can cancel from “Manage or cancel subscription” in the App’s Settings; on iPhone, also from the “Settings” app > your Apple account > “Subscriptions”; on Android, also from the Google Play app > your profile icon > “Payments & subscriptions” > “Subscriptions”).
Frequently Asked Questions
More answers about using the app, credits, purchases and cancellation, and privacy are in the FAQ (where steps differ between iPhone and Android, both answers are shown).
A generation failed. Were my credits deducted?
If no image was obtained, the credits consumed are automatically refunded in full. If your balance does not appear to have been restored, please reopen the home screen to reload your balance. If the issue persists, please contact us.
The message “We couldn’t generate an image from this photo” (この写真では生成できませんでした) is displayed
This message is displayed when the generative AI could not output an image. Generation is more likely to succeed if you retake the photo in a bright place, against an uncluttered background, with your whole body from head to toe in the frame. In this case, too, your credits have been refunded.
What happens to my credits if I change devices?
iPhone: Subscriptions can be restored on the new device with “Restore Purchases” on the plans screen, without signing in. To carry over your credits as well, tap “Sign in with Apple” in Settings on your old device and sign in with the same Apple Account on the new one.
Android: For subscriptions, tap “Restore Purchases” on the plans screen on your new device — no sign-in needed, as long as Google Play uses the same Google Account. If you reinstall on the same device, you pick up where you left off. To use your credits on a new device too, tap “Sign in with Google” in Settings on your old device, then sign in with the same Google Account on the new one.
Photos and generated results stored on your device are not carried over. Please register your photos again on the new device. Credits and plans also cannot be carried over between iPhone and Android.
I want to cancel my subscription
iPhone: You can cancel at any time from “Manage or cancel subscription” in the App’s Settings, or from the iPhone “Settings” app > your Apple account > “Subscriptions”.
Android: Cancel anytime from “Manage or cancel subscription” in the app’s Settings (or in the Google Play app under your profile > Payments & subscriptions > Subscriptions).
We cannot carry out the cancellation procedure on your behalf. After cancellation, you can continue to use the Service until the end of the current period.
I would like a refund
iPhone: Refunds for purchases made through the App Store are handled by Apple. Please submit your request through Apple’s “Report a Problem” page.
Android: Refunds for Google Play purchases are handled by Google. Request one from your Google Play order history.